FAQs
Frequently Asked Questions
Knowledge
Base
What extraction process do you use?
We use our own proprietary method that uses a full-spectrum, whole plant extraction process, which focuses on preserving and purifying the essence of the cannabis plant. We use the whole, live plant to maintain the integrity of the plant’s phytochemical fingerprint, which is essential to our oils’ true-to-strain taste.
Do you use fillers or additives in any of your products?
No. Our products NEVER use any fillers or additives, which includes, but is not limited to: tocopheryl acetate (vitamin E acetate), glycols, vegetable glycerin, artificial flavoring, synthetic terpenes, or cutting agents. The ONLY ingredients that are found in our vaporizer pens are natural, full-spectrum cannabis oil and cannabis-derived terpenes.
Where are Nila products made?
Where is your raw material sourced from?
What are terpenes? Why are they important?
Are Nila carts reliable?
Does Nila test for heavy metals?
Getting Started and
Troubleshooting
I’m new to vaping. How do I properly set up my Nila device? And what is the recommended beginner dose?
In order to get the best vape experience, before and after attaching your cartridge to the battery, prime the cartridge by taking 3 slow draws. This allows the oil to absorb into the chamber for superior flavor. Failure to set up the device correctly may cause permanent damage to the heating element.
For new users, we recommend starting gradually by taking one small 3-second inhale. Wait 15 minutes before dosing again. Effects will vary between individuals. Although our oils are often felt instantly for most, it may take up to 15 minutes to feel the full effects. The length of inhalation will also impact the effect.
What type of battery device is compatible with your cartridges?
For optimal performance, we recommend that you use the appropriate Nila 510 thread battery; our batteries are designed and paired with our cartridges for optimal temperature, durability, vaporization, and electrical settings.
What hardware is Nila using?
Our latest premium ceramic heating element features new material composition and refinement that heats without burning the wicking system. From high quality stainless steel to our BPA-free tank, we kept safety in mind
How do I know if my Nila battery device is fully charged?
When you plug your Nila device into the charging unit, the LED light will illuminate when charging. Once the charge is complete, the LED light will turn off, indicating the device is fully charged.
How should I store my cartridge?
How long will my cartridges last?
Nila 1.0 mL cartridges contain approximately 200-300 puffs (doses), depending on the type of battery device you are using as well as the length of your draws.
What is the shelf life?
Are there any health concerns consuming an old cartridge?
The average shelf life for a Nila cartridge is 12 months. However, this may vary depending on proper storage and use. We do not foresee any adverse side effects from using any older cartridges. The oil itself may appear to become darker over time as any direct sunlight or over exposure to temperatures will affect the appearance of the oil.
My Nila cartridge has stopped working; what can I do?
We’re so sorry to hear that! Please feel free to contact us with any issues or concerns at [email protected].
Why is my device getting hot?
Due to our high-powered CTEC heating element, the device will become extremely hot during excessive use. Do not draw consecutively for more than 3 puffs without giving device time to cool down (approx. 2-5 minutes). Chain vaping may cause overheating, malfunction, leaking, clogging, burns and/or injuries.
